Terms and Conditions

We are the owner of AutomateIt – Home Automation (Pty) Ltd and this is our website. These Terms constitute a binding contract between the Customer and AutomateIt – Home Automation (Pty) Ltd. These are our legal terms, including our:

Terms of use – which you agree to by visiting this website.

Terms of sale – which you agree to when you place an order through this website.

Privacy policy – which you agree to when you submit your personal information through this website and apply when you visit this website.

We may change any of these terms at any time by updating this web page.

We will not be held responsible for any typographical errors including instructions, descriptions, prices or terms.

If you have any questions about our legal terms, please contact us.

Terms of use

Licence. We grant you a limited licence to use this website.

Breach. We may cancel your licence if you breach any of these terms.

Framing. You may not frame this website.

Capacity. You agree to these terms on the basis that you have the capacity to visit this website.

Accurate information. You promise that you will give this website only accurate information.

Ownership. We or our third party licensors own all rights in this website.

Trade marks. All our trade marks are our property and you may not use them without our permission. All other trade marks are their respective owners’ property.

Restrictions. You may not change, hire out, reverse engineer, or copy this website without our permission.

Own risk. You use this website at your own risk and we make no warranties about it.

Indemnity. You indemnify us against any liability related to your use of this website.

Direct damages limited. Our maximum liability to you for all claims for direct damages related to this website is R100.

Indirect damages. We will never be responsible for any indirect damages.

Terms of sale

Introduction. These terms cover any transactions where we provide goods to you through this website.

The parties. We are the vendor under these terms. You are the customer under these terms.

Duration. These terms commence when you accept them and continue until terminated.

Orders. You place orders with us on the following basis:

• you promise that you have the legal capacity to enter into the transaction;
• we only conclude an agreement when we dispatch our goods to you;
• we may cancel any order, but we will refund any money you have paid if we do;
• we conclude an agreement where you are domiciled; and
• each order is a separate agreement, but you breach all of them if you breach one.

Our pricing is subject to change. We reserve the right to make adjustments to our pricing, our products and our service offerings for reasons including, but not limited to, changing market conditions, discontinuation of a product, unavailability of a product, manufacturer price changes and errors in advertisements.

All orders are subject to product availability. We cannot guarantee that we will be able to fulfil customer’s orders. If a product is no longer available, we will offer an alternative which will be subject to a partial refund or pay in, depending on the price difference of the alternative, or we will offer a full refund on the item that is out of stock.

Goods. We sell the goods to you on the following basis:

• you will bear the cost and we will choose the way of packaging and delivering the goods unless agreed otherwise. You will receive a shipping confirmation email (with a tracking number) as soon as your order has been processed and shipped. You will receive an email informing you that your order is ready if you have ordered for collection. We have standard free shipping for orders over R2,000.00, however, free shipping does not apply to reshipping of warranty repairs/replacements
• we will do our best to dispatch the goods as soon as possible after you have placed an order, we will not be held responsible for missing, damaged, or late package delivery by the shipper.
• risks related to the goods pass to you on delivery;
• ownership in the goods passes to you on payment of the fees in full; and
• you have the same rights against us as we have against our suppliers in terms of any warranty attached to the goods or imposed by law.

As per the nature of electronic items, AutomateIt – Home Automation (Pty) Ltd will not be held liable for 3rd party fees/callout costs should the device be faulty. Full warranty will of course be honoured for any faulty item(s) themselves.

Prices are listed on our website and are subject to change without notice. All prices INCLUDE VAT unless otherwise stated. Please note that images are for illustrative purposes only.

Please see our Returns & Refunds Policy. We do not reimburse your fee to ship returns to us, but we will pay for return shipping if the item is subject to replacement. If the item you wish to return was ordered incorrectly or is no longer required or you have changed your mind, there is a collection fee that will be charged and this will be deducted from the refund amount. Please note AutomateIt – Home Automation (Pty) Ltd will only cover return shipping of a faultyunit within 6 months of purchase, after which, a shipping fee will be applicable to you for return of the unit.

Refunds are subject to inspection of item(s) This can take up to 7 working days. Once a refund has been approved, this may take 3 – 5 business days to be processed.

All returns are subject to a 15% restocking fee if item is no longer in BRAND NEW condition or if item seal/packaging has been broken. Please re-package safely and include all original product packaging.  

AutomateIt – Home Automation (Pty) Ltd reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way.

The warranty will no longer be valid, and AutomateIt – Home Automation (Pty) Ltd will not be responsible for damage or injury of any kind resulting from:

• Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use;
• Failure to use the product in accordance with the operating instructions and or general misuse and or abuse;
• If water or liquid caused the damage to the product; and
• If the product is not installed by a qualified electrician.

Your data. You own all your data. When you enter your data into the system, you give us a licence to use it to provide the goods. We are not responsible for any of your data stored on our system.

Intellectual property. We may own intellectual property rights in our goods and you may not use those rights without our permission. We may prosecute you for any violations of our proprietary rights.

Disclaimer. We disclaim all warranties to the extent allowed by applicable law. We are not liable for any defect that you cause.

Fees and payment. You will pay us the fees on the due date. You may not withhold payment of any amount due to us for any reason.

Direct damages limited. We are only liable to you for any direct damages that the goods may cause up to the total amount of fees that you have paid us for them.

Indirect damages excluded. We are not liable for any other losses that the goods may cause you.

Breach. Please don’t breach your obligations under this agreement. If you do, we have certain rights against you in terms of the law.

Termination. We may need to terminate this agreement immediately under certain unlikely circumstances, including if we discontinue the goods, believe providing the goods could burden or pose a risk to us, have to terminate to comply with a law, or providing the goods has become impractical. If we need to terminate, we will give you as much notice as possible in writing.

Resolving disputes. We want to avoid disputes about this agreement and resolve them as quickly as possible. But if there is one, either party may inform the other of it in writing. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally go to arbitration if mediation fails.

Notices and domicile. We want to communicate with you effectively about this agreement. For this reason, the parties will send all notices to each others’ email addresses and choose their respective street addresses as their service addresses for all legal documents. The parties may change either address on 14 calendar days written notice to the other.

Force majeure. Things may happen that prevent you or us from complying with each of our obligations under this agreement. Neither party is responsible for breach of this agreement caused by circumstances beyond its control, but the other party may cancel the agreement on written notice to the other if the circumstances persist for more than 60 calendar days.

Entire agreement. The agreement is the entire agreement between the parties on the subject.

Changes. If we change this agreement by updating this web page, any changes will only apply to future orders.

Governing law. South African law governs this agreement.

Jurisdiction. You consent to the jurisdiction of the Magistrate’s Court.